Tactful AI
About Tactful AI
Tactful is the customer engagement platform that helps growing businesses build their customer base by delivering efficient and seamless customer engagement.
We provide companies with a unified means of communication that enables their service and support teams to deliver a great customer experience.
With Tactful, businesses can respond to customer inquiries in any language on the spot, build a tailored knowledge base, and create data-driven reports to identify areas of improvement. Our AI-powered technology allows brands to take faster and better decisions in their journey towards retention and growth.
Tactful is focused on supporting operational excellence of any organisation and helping create the conditions for businesses to thrive.
Product description
Tactful Cognitive Customer Journey Analytics
With OpenSearch as a central component for customer journey analytics, collect signals, sentiments, buying intents of your customers across all your digital channels. Empowering CX Leaders with real-time alerts and reports regarding their teams’ service levels, customers’ satisfaction and engagement.
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