SearchBlox Software, Inc.

About SearchBlox

SearchBlox provides an enterprise search and GenAI platform built on OpenSearch, used by 600+ organizations worldwide, including major government, healthcare, and financial services customers.

The platform combines a production-grade Enterprise Search with SearchAI, a unified GenAI platform featuring Hybrid Search and RAG, which adds GenAI experiences – including search, chatbots, agents, and recommendations – on top of your existing OpenSearch clusters.

Why OpenSearch users work with SearchBlox

Keep your OpenSearch. Add a GenAI Platform.

SearchBlox can use the built-in OpenSearch node or any external OpenSearch cluster, including Amazon OpenSearch Service – so you don’t need to re-platform.

Easy to Deploy and Fixed Pricing.

Enterprise Search is designed for easy deployment and day-to-day management, with transparent upfront pricing that simplifies search and GenAI adoption for complex organizations.

Built-in Crawlers to Connect to 300+ Data Sources.

Built-in connectors for 300+ content sources (websites, AEM, Drupal, WordPress, S3, databases, Salesforce, ServiceNow, etc.), plus support for dozens of document formats and languages, so your OpenSearch index actually sees your real enterprise data end-to-end.

Hybrid Search + RAG out of the box.

SearchAI combines keyword + vector search with a Private LLM, delivering highly relevant results and AI answers grounded in your own OpenSearch-indexed content – not the public web.

Security and AI Governance – baked in

SearchAI’s SOC 2, HIPAA, ISO/IEC 27001:2022, and ISO/IEC 42001:2023 (AI management) certifications, along with features such as human-in-the-loop metadata review and AI governance controls in SearchAI, help OpenSearch teams demonstrate precisely how search and GenAI are secured and overseen.

Enterprise Search on OpenSearch

Out-of-the-box site search, faceted search, database search, filesystem and S3 search, or custom search applications, powered by your OpenSearch clusters and SearchBlox’s admin console, security, and analytics. You also get ready-to-embed search UIs and relevance-tuning templates so teams can launch quickly.

SearchAI: Unified GenAI Platform

A Hybrid Search + native RAG platform that uses your OpenSearch indexes for:

Enterprise search,

Conversational chatbots,

Document comparison and summarization (Assist),

Personalization (Recommend),

Workflow automation and agents.

All of this runs on a single platform, featuring an RAG-optimized Private LLM, automated document processing, and content enrichment.

Support Plans

Guidance on SearchAI setup, design, and relevance tuning, plus support for on-prem and cloud deployments for self-hosted and fully managed options.

Typical OpenSearch use cases SearchAI can help with

Enterprise / Intranet Search

Unified search across structured and unstructured content for employees, powered by Hybrid Search + RAG and Private LLMs for fast, permission-aware answers.

Customer self-service & support portals

AI-powered site search and help-portal search that can answer FAQs, surface the right documents, display SmartFAQs, and escalate to tickets when needed – reducing the load on support teams.

eCommerce & Product Discovery

Product search and personalized experiences that run on your OpenSearch data, using SearchAI to guide users through complex catalogs and boost conversion.

Knowledge Discovery for regulated industries

Government, healthcare, and financial services teams using OpenSearch who need secure, auditable AI search with field-level security, encryption, and private LLMs running in controlled environments.